Shipping and Returns

SHIPPING

Digital Downloads 

Digital downloads are available in when payments are confirmed. You'll be sent an email letting you know that there are PDF files ready for download.

If you have any issues with your purchase you can contact me directily using the Contact Me form. Be sure to include the title name of your item and the purchase date.  

Physical Items

Physical tems will generally ship 3-5 business day after payment is received.
Shipping fees are based on the weight of the item in its packaging. Items shipped in the US weighing 13 ounces or less are sent via first class mail. Items weighing over 13 ounces are sent via priority. Shipping does not include insurance unless the value is over $100.00 US. International sales are shipped via first class international.

I do not upgrade to express mail service.

International customers are responsible for all fees associated with shipping to their respective countries. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. All international orders will have full value declared on customs forms - no exceptions.

 

 

RETURNS

Physical Items

Returns will be accepted within 7 days of receiving your purchase and must be in the exact condition it was sent to you. Prior authorization is required so you must contact me. Once the item is inspected and proven to be in good condition, you will receive a full refund in the amount of the original purchase, less the shipping fee. You also have the option of a store credit.

Digital Downloads

Once a digital file is delivered it can not be returned. Because of the nature of this purchase I don't accept returns, exchanges, or cancellations. But please contact me if you have any problems with your order.

 

OTHER QUESTIONS

If you have any addtional questions or comments see my FAQ page or use the Contact Me form to email me directly. 

Denise Canela
PO Box 5974
Marianna, Florida 32447